WorkflowGen has a built-in tool that enables you to unlock “Automatic actions in timeout”. By unlocking an action, WorkflowGen will create a timeout error and move the flow forward to a manual exception action (Best Practice). From there, the assigned user can close the manual action thus relaunching the system action.
To accomplish this, launch the following URLs:
This will display a list of current ‘stuck’ actions.
This will unlock those actions with a timeout error.
"Automatic actions in timeout"
Open request with a system action that is open/running and has never closed itself.
The system action has timed out and never returned an error to WorkflowGen therefore according to WorkflowGen, the system action is still running.
Action can be unlocked by the
Open requests without any open actions to do.
Usually due to bad design of the process where not all flow/business cases are defined and managed.
Requests need to be cancelled and relaunched.