Why do unusual characters appear instead of accented letters in custom email notifications?

  • Make sure that the email template is saved in UTF-8 format.

  • If you’re using an HTML template, verify that the charset
    is defined as UTF-8 in the <head> metatags.

  • If you’re using an ASP script to generate your email, make sure that the script is also saved in UTF-8 format .

  • In cases where your script returns text or HTML data, add the following
    line to the script:

    Response.charset = "UTF-8"