When receiving emails from WorkflowGen, I notice that special characters do not display properly within the email

Process Design
1

Issue

When receiving emails from WorkflowGen, I notice that special characters such as the Russian й character do not display properly within the email. They are being replaced by symbols such as a square box.

Solution

This issue is likely only occurring with your custom templates. To fix this, do the following:

  1. In the <head> section of your HTML document, add the following HTML code to the HTML template header (HTML email templates only). This will override browsers with other character sets as their default settings. To do this, include the following meta tag:

    ... <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> </head> ....

  2. Save the template file using UTF-8 encoding. For example, in Notepad, perform a Save as and select UTF-8 from the Encoding drop-down list.

  3. Re-upload the email template to your WorkflowGen process data.