How to send email confirmation

How is it possible to send an automatic confirmation email to requesters, to confirm that the request is being processed?

Bonjour, comment est il possible de notifier le demandeur par mail automatiquement, lorsqu’une demande est clôturée ? Merci d’avance pour votre aide !

Hi @Laoudb,

First, you need to create a data of type FILE to use it as a custom template for that email.
For more information regarding creating that template, please consult this document: https://docs.advantys.com/workflowgen-administration-module-reference-guide/custom-notification-templates

Then, there are 2 solutions:

  1. Send a notification after the first action has been closed.
  • In the workflow, double click on the first action.
  • Select the Notifications tab.
  • Add an additional Notification:
    • Event: Closed
    • Recipients: Recipients -> Requester.
    • Template: Choose the data created

  1. Send a notification when the subsequent action is open.
  • In the workflow, double click on the subsequent action.
  • Select the Notifications tab.
  • Add an Additional Notification:
    • Event: To do
    • Recipients: Recipients -> Requester.
    • Template: Choose the data created

Hope this helps,
Eddy.