How can I send repeating e-mails every hour after an action is overdue?

Process Design
1

WorkflowGen will send only one email per overdue notification, even though an overdue event condition may evaluate to true every time the WfgWorkflowEngineService Windows service is run and the notification management task is executed.

If you want to send repeating emails every hour after an action is overdue, you can add multiple additional notifications with conditions stipulating the DateDiff VBScript function, the Current action.Deadline macro (<WF_ACTIVITY_INST_LIMIT_DATETIME>) and the System.Date/Time macro (<WF_SYSTEM_DATETIME>). For example:

  • Notification 1:

    DateDiff("h",<WF_ACTIVITY_INST_LIMIT_DATETIME>,<WF_SYSTEM_DATETIME>) >= 1

  • Notification 2:

    DateDiff("h",<WF_ACTIVITY_INST_LIMIT_DATETIME>,<WF_SYSTEM_DATETIME>) >= 2

  • Notification 3:

    DateDiff("h",<WF_ACTIVITY_INST_LIMIT_DATETIME>,<WF_SYSTEM_DATETIME>) >= 3

Note: By default, WfgWorkflowEngineService is scheduled to run every 5 minutes.