A user is getting a redirection error. Why?

Two common reasons why a user might receive a redirection error are:

  • The user has created a shortcut, bookmark, or favorites link that points to an incorrect URL or to a part of the WorkflowGen application that is within an iFrame. To correctly create a bookmark (with Internet Explorer):

    1. Navigate to the User Portal by typing the URL into the address bar.
    2. Click the Add to Favorites icon or press Alt+Z.
    3. Select a location within your Favorites to save the bookmark
  • The IIS website contains a redirection page or is pointing to the incorrect location. In this case, you will have to remove the redirection page and verify that the website is pointing to the correct location.