If you want to contact a web service that uses the new TLS protocol through the web services application connector or the RESTAPICLIENT application, you need to enable SSL/TLS on the WorkflowGen server using the following PowerShell commands:
Hello - we made this change to use the new TLS protocol but it now appears remote approval no longer works. The emails appear to be processed but the approval is not occurring. Below is the log info (login omitted). Recommendations? We are on v 7.2.0
OK The Microsoft Exchange IMAP4 service is ready. [QgBOADcAUABSADAANgBDAEEAMAAwADYANwAuAG4AYQBtAHAAcgBkADAANgAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
A0002 OK LOGIN completed.
A0003 LIST “” “”
LIST (\Noselect \HasChildren) “/” “”
A0003 OK LIST completed.
A0004 SELECT “INBOX”
Looking at the logs, it seems that the connection to the inbox was successful but there are 0 emails in the inbox, that’s why you see nothing happening in remote approval.
Make sure you are replying to the correct email address and that your SMTP server does not redirect the emails to another email.
If you think everything is well setup, I recommend opening a support ticket and the team will take a look at it.