Assigning multiple requests to a user

1

Is there a way to assign multiple requests to a user?
We have a group with a view of all their requests and they would like to select a group of 10 or 20 requests and assign them to a user to work on at one time.
Is there already functionality for this or would this take some custom design work?

2

Hi Claude,

This feature is not available in WorkflowGen.
Like you said, a custom solution can be implemented using either the SOAP API or GraphQL.

Regards,
Eddy.

3

Eddy,

Can you point me to the documentation for either of those and any examples?

Thanks,
Claude

4

Hi Claude,

Using the API:

Using GraphQL:

The following example assigns request number 1234, action number 2 to User 5678.
5678 represents the user identifier of the person assigned to the action.

Finally, the returned value will be the username of the person assigned to the action.

mutation{
  assignAction(input: {requestNumber:1234, number:2 assigneeId:"5678"}){
    action{
      assignee{
        userName
      }
    }
  }
}

Regards,
Eddy.

5

Eddy,

Is there an api for getting a view?
I will have the view name and would like to get the listing of what is in the view.

Thanks,
Claude

6

Hi Claude,

Yes, you can retrieve the desired views using the method GetViewList:
http://docs.workflowgen.com/v710/api/html/ee2b2dd6-32a7-66f8-72c5-f4b6f278ce55.htm

Regards,
Eddy.

7

Hi,
Sorry, newbie question. Tried the above mutation ( I am using WFG 7.11.0 ) , but it returned error “The ID is invalid”. May I know is the assigneeID = WFG UserID ? Or where can I get the assigneeID if it is not WFGEN.USER.ID_USER ?

8

Hi @Aud888,

Good question.
The ID is not the User ID in the database but a reference ID only used in GraphQL.

You can retrieve the ID using the following query:

{
  user(userName:"username"){
    id
  }
}

And then you can make another call to assign the action to that user.

Regards,
Eddy.

9

Hi Eddy,
Thank you. Got it !!! :relaxed:

Regards,
Audrey

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