Classify requests based on form data

[eddy.daouk]

Hi Rami,

Apologies for the delay. You can use the Advanced View Search and have a link to it in the portal for the desired users.

Here are some documentation and articles regarding this:

Search

Advanced View

Portal: Search: Advanced View: Overview

Search results can be displayed using the Advanced View mode. This mode give you access to extended features that provide a high level of report customization, and allows you to view targeted information by filtering and organizing the information according to your needs. You can access it either by clicking the Advanced View checkbox on the Search screen, or by clicking the Advanced View button located at the top right of the Search results screen. [search_advanced_view_624x411] All of the …

Regards,
Eddy.