# Why do unusual characters appear instead of accented letters in custom email notifications?

**URL:** <https://discuss.workflowgen.com/t/why-do-unusual-characters-appear-instead-of-accented-letters-in-custom-email-notifications/341>\
**Category:** Process Design\
**Created:** [February 9, 2006, 9:02pm UTC](https://discuss.workflowgen.com/t/why-do-unusual-characters-appear-instead-of-accented-letters-in-custom-email-notifications/341 "2006-02-09T21:02:27Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![wfg-admin](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/wfg-admin/32/714_2.png) [@wfg-admin](https://discuss.workflowgen.com/u/wfg-admin)\
**Post date:** [February 9, 2006, 9:02pm UTC](https://discuss.workflowgen.com/t/why-do-unusual-characters-appear-instead-of-accented-letters-in-custom-email-notifications/341/1 "2006-02-09T21:02:27Z")

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- Make sure that the email template is saved in UTF-8 format.

- If you’re using an HTML template, verify that the charset  
is defined as UTF-8 in the `<head>` metatags.

- If you’re using an ASP script to generate your email, make sure that the script is also saved in UTF-8 format .

- In cases where your script returns text or HTML data, add the following  
line to the script: