# Unlocking a user account after maximum unsuccessful login attempts

**URL:** <https://discuss.workflowgen.com/t/unlocking-a-user-account-after-maximum-unsuccessful-login-attempts/1781>\
**Category:** Administration\
**Created:** [January 5, 2021, 4:36pm UTC](https://discuss.workflowgen.com/t/unlocking-a-user-account-after-maximum-unsuccessful-login-attempts/1781 "2021-01-05T16:36:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![wfg-admin](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/wfg-admin/32/714_2.png) [@wfg-admin](https://discuss.workflowgen.com/u/wfg-admin)\
**Post date:** [January 5, 2021, 4:36pm UTC](https://discuss.workflowgen.com/t/unlocking-a-user-account-after-maximum-unsuccessful-login-attempts/1781/1 "2021-01-05T16:36:25Z")

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If a user exceeds the maximum number of unsuccessful login attempts set in the Configuration Panel, their account will be locked and must be unlocked by a WorkflowGen Administrator. To do this, open the user’s profile from the Administration Module **Users** screen and click the **Unlock user** button.

> **Notes:**
> 
> - You can change the maximum number of unsuccessful login attempts in the **Authentication** section on the Configuration Panel **General** tab. Alternately, you can change the value of the `ApplicationSecurityMaxLoginAttempts` parameter in the WorkflowGen `web.config` file.
> 
> - The default number of unsuccessful login attempts is `5`. You can set it to `0` for unlimited attempts.