# \[Solved\] Directory synchronization - user missing

**URL:** <https://discuss.workflowgen.com/t/solved-directory-synchronization-user-missing/1679>\
**Category:** Directory Management\
**Created:** [August 24, 2020, 10:57am UTC](https://discuss.workflowgen.com/t/solved-directory-synchronization-user-missing/1679 "2020-08-24T10:57:43Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![nvarlet](https://avatars.discourse-cdn.com/v4/letter/n/a8b319/32.png) [@nvarlet](https://discuss.workflowgen.com/u/nvarlet)\
**Post date:** [August 24, 2020, 10:57am UTC](https://discuss.workflowgen.com/t/solved-directory-synchronization-user-missing/1679/1 "2020-08-24T10:57:43Z")

</div>

Hello,

We had to create a spectific “technical” user in our Active Directory but it was not available in WorkflowGen after synchronization (but other users were correctly synchronized).

**Cause of the error in our case** : First Name and Last Name were not filled in the AD.

**Solution** : There are certainly mandatory fields needed by workflogen to work correctly. Username, FirstName and LastName seem to be part of them. You need to complete theses fields in your AD to enable the synchronization of the user.

---

<div class="post-metadata">

**Author:** ![eddy.daouk](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/eddy.daouk/32/672_2.png) [@eddy.daouk](https://discuss.workflowgen.com/u/eddy.daouk)\
**Post date:** [August 25, 2020, 2:39am UTC](https://discuss.workflowgen.com/t/solved-directory-synchronization-user-missing/1679/2 "2020-08-25T02:39:18Z")

</div>

Hi @nvarlet,

You are correct regarding WorkflowGen having mandatory fields.  
However, those required fields are only the Last Name and Username:  
[https://docs.advantys.com/workflowgen-administration-module-reference-guide/directory-synchronization#user-synchronization-type](https://docs.advantys.com/workflowgen-administration-module-reference-guide/directory-synchronization#user-synchronization-type)

Regards,  
Eddy.

---

<div class="post-metadata">

**Author:** ![nvarlet](https://avatars.discourse-cdn.com/v4/letter/n/a8b319/32.png) [@nvarlet](https://discuss.workflowgen.com/u/nvarlet)\
**Post date:** [August 25, 2020, 7:58am UTC](https://discuss.workflowgen.com/t/solved-directory-synchronization-user-missing/1679/3 "2020-08-25T07:58:00Z")

</div>

Thanks for the details.