# How to send email confirmation

**URL:** <https://discuss.workflowgen.com/t/how-to-send-email-confirmation/1569>\
**Category:** General WorkflowGen Discussion\
**Created:** [February 6, 2020, 9:38am UTC](https://discuss.workflowgen.com/t/how-to-send-email-confirmation/1569 "2020-02-06T09:38:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Laoudb](https://avatars.discourse-cdn.com/v4/letter/l/a87d85/32.png) [@Laoudb](https://discuss.workflowgen.com/u/Laoudb)\
**Post date:** [February 6, 2020, 9:38am UTC](https://discuss.workflowgen.com/t/how-to-send-email-confirmation/1569/1 "2020-02-06T09:38:27Z")

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How is it possible to send an automatic confirmation email to requesters, to confirm that the request is being processed?

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**Author:** ![Laoudb](https://avatars.discourse-cdn.com/v4/letter/l/a87d85/32.png) [@Laoudb](https://discuss.workflowgen.com/u/Laoudb)\
**Post date:** [February 6, 2020, 9:34am UTC](https://discuss.workflowgen.com/t/how-to-send-email-confirmation/1569/2 "2020-02-06T09:34:18Z")

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Bonjour, comment est il possible de notifier le demandeur par mail automatiquement, lorsqu’une demande est clôturée ? Merci d’avance pour votre aide !

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**Author:** ![eddy.daouk](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/eddy.daouk/32/672_2.png) [@eddy.daouk](https://discuss.workflowgen.com/u/eddy.daouk)\
**Post date:** [February 8, 2020, 12:30am UTC](https://discuss.workflowgen.com/t/how-to-send-email-confirmation/1569/3 "2020-02-08T00:30:11Z")

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Hi @Laoudb,

First, you need to create a data of type FILE to use it as a custom template for that email.  
For more information regarding creating that template, please consult this document: [https://docs.advantys.com/workflowgen-administration-module-reference-guide/custom-notification-templates](https://docs.advantys.com/workflowgen-administration-module-reference-guide/custom-notification-templates)

Then, there are 2 solutions:

1. Send a notification **after the first action has been closed**.

- In the workflow, double click on the first action.
- Select the Notifications tab.
- Add an additional Notification:
  - Event: **Closed**
  - Recipients: Recipients -\> Requester.
  - Template: Choose the data created

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/workflowgen/original/1X/603705b40d1dcbb6ff33e4feca233bfb80660bcc.png)

1. Send a notification **when the subsequent action is open.**

- In the workflow, double click on the subsequent action.
- Select the Notifications tab.
- Add an Additional Notification:
  - Event: **To do**
  - Recipients: Recipients -\> Requester.
  - Template: Choose the data created

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/workflowgen/original/1X/baf16ddc2592f9441ae6fb68889022e452ffe0ec.png)

Hope this helps,  
Eddy.