# Customization of request closure notification

**URL:** <https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217>\
**Category:** Notifications\
**Created:** [November 19, 2018, 9:33am UTC](https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217 "2018-11-19T09:33:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hazey](https://avatars.discourse-cdn.com/v4/letter/h/a587f6/32.png) [@hazey](https://discuss.workflowgen.com/u/hazey)\
**Post date:** [November 19, 2018, 9:33am UTC](https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217/1 "2018-11-19T09:33:28Z")

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Hi,

Is it possible to customize notification that is send when “Request closure notification: Notify the requester” is checked? When this one is not checked, “Additional Notifications” on “Action Edit” with “Event: CLOSED” are not sent.

I would like to have custom notification template when request is closed (completed) and also custom template when request is closed (cancelled).

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**Author:** ![eddy.daouk](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/eddy.daouk/32/672_2.png) [@eddy.daouk](https://discuss.workflowgen.com/u/eddy.daouk)\
**Post date:** [November 20, 2018, 11:03pm UTC](https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217/2 "2018-11-20T23:03:11Z")

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Hi @hazey,

You can use a custom notification template in a process data and use this process data in an additional notification of a workflow action.  
You can copy the default template located in **\wfgen\App\_Data\Templates\Emails** and then do the desired changes.

![da188db47216a9262f561323e737c541a9b7e2b3_1_690x371](https://canada1.discourse-cdn.com/flex030/uploads/workflowgen/original/1X/f552421f0b74a276598edb2b553ce4fdd537dcbc.png)

Regards,  
Eddy.

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**Author:** ![hazey](https://avatars.discourse-cdn.com/v4/letter/h/a587f6/32.png) [@hazey](https://discuss.workflowgen.com/u/hazey)\
**Post date:** [November 22, 2018, 1:29pm UTC](https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217/3 "2018-11-22T13:29:53Z")

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Eddy,

Thanks for your response.

I am already familiar with setting custom templates - that was not the point of my question.

I configured notification on “CLOSED” event, but they are not sent. (without any additional conditions)  
If I select “Notify the requester” checkbox on “Information” tab of Process - it sends the default notification.

I renew my question - how to send notification when request is closed e.g. on step 1?

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**Author:** ![eddy.daouk](https://yyz2.discourse-cdn.com/flex030/user_avatar/discuss.workflowgen.com/eddy.daouk/32/672_2.png) [@eddy.daouk](https://discuss.workflowgen.com/u/eddy.daouk)\
**Post date:** [December 3, 2018, 5:04pm UTC](https://discuss.workflowgen.com/t/customization-of-request-closure-notification/1217/4 "2018-12-03T17:04:24Z")

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Hi @hazey,

It is not possible to customize the request closure notification for each process. You can modify the default template located in `~\App_Data\Templates\Emails\..\NOTIFY_PROCESS_COMPLETE_TEMPLATE.txt`. But this will be applied to all processes.

Regards,  
Eddy.